At KareBenefits, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, share, and protect information when you interact with us. By using KareBenefits, you acknowledge the practices described below.
KareBenefits is a healthcare and wellness benefits platform that helps users discover and access services from participating hospitals, clinics, wellness centres, specialists, and other healthcare and wellness providers.
Our services may include helping users explore healthcare and wellness options, access eligible benefits or offers, request appointments or consultations, obtain information from participating providers, and coordinate aspects of their care.
Personal Information
When you submit an enquiry, request a consultation, create an account, contact us, or use our services, we may collect information such as name, email address, telephone or WhatsApp number, country of residence, preferred destination, age or date of birth where required, communication preferences, and travel-related information relevant to your request.
Healthcare and Wellness Information
Where necessary to help you with a healthcare or wellness request, you may choose to provide information such as the treatment, procedure, screening, or wellness service you are seeking; medical condition or health concern; symptoms or requirements; medical reports; diagnostic reports and scans; previous treatment information; medication or relevant medical history; and other information you choose to provide regarding your health or wellbeing.
Health information may be considered sensitive or special-category personal data under applicable privacy laws and will be handled with additional safeguards where required. Please provide only information that is reasonably necessary for us to assist with your request.
Technical and Usage Information
When you use our website, we may automatically collect information including IP address, browser and device type, operating system, pages visited, referring website, date and time of visits, website interactions, approximate location derived from your IP address, and cookie and analytics identifiers.
We may use your personal information to respond to your enquiries; understand the healthcare or wellness services you are looking for; help identify relevant hospitals, clinics, specialists, or wellness providers; facilitate consultation or appointment requests; coordinate communication between you and participating providers; help you understand available benefits; provide information about relevant services, destinations, and providers; support telemedicine or second-opinion requests where applicable; provide customer and care-coordination support; improve our website and services; communicate important updates about your request; prevent fraud, misuse, and security incidents; meet our legal and regulatory obligations; and send marketing communications where permitted and where you have provided any required consent.
We do not use your medical information for unrelated advertising purposes without an appropriate legal basis or consent where required.
To provide the services you request, we may share relevant information with third parties where necessary.
Healthcare and Wellness Providers
This may include hospitals, clinics, doctors and specialists, diagnostic centres, dental clinics, eye-care providers, fertility centres, wellness centres, longevity clinics, telemedicine providers, and other participating providers. We aim to share only information reasonably necessary to respond to your enquiry or provide the requested service.
Service Providers
We may use third-party companies to support our operations, including providers of website hosting, cloud storage, CRM systems, communications and messaging, email services, analytics, cybersecurity, payment processing where applicable, and customer support. Such providers may process information on our behalf subject to appropriate contractual and security requirements.
Legal and Regulatory Requirements
We may disclose information where reasonably necessary to comply with applicable laws or legal processes, respond to lawful requests from authorities, protect the rights, safety, and security of KareBenefits, our users, providers, or others, investigate fraud or misuse, and establish, exercise, or defend legal claims.
KareBenefits operates across an international healthcare and wellness network. If you request services from a provider located outside your country, your personal information and, where necessary, relevant health information may need to be transferred to that country. Different countries may have different privacy and data-protection laws. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
By requesting assistance involving an international provider, you understand that information necessary to process your request may need to be shared internationally, subject to applicable legal requirements.
Depending on your location and applicable privacy law, we may process personal information on one or more of the following grounds: your consent; performance of a contract or steps taken at your request before entering into a contract; our legitimate interests in operating and improving KareBenefits; compliance with legal obligations; protection of vital interests where applicable; establishment, exercise, or defence of legal claims; or other grounds permitted under applicable law.
Where health information requires explicit consent or another specific legal basis, we will process such information in accordance with applicable requirements. You may withdraw consent where processing is based on consent, subject to applicable legal and operational limitations.
KareBenefits may use cookies and similar technologies to operate the website, understand how visitors use our services, remember preferences, improve performance, and measure marketing effectiveness.
Where required, you can manage non-essential cookies through our cookie consent tool. For additional information, please see our Cookie Policy.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing requested services, maintaining appropriate business records, resolving disputes, and complying with legal, regulatory, accounting, or reporting obligations.
Retention periods may differ depending on the type of information, the nature of your request, whether healthcare information was provided, contractual requirements, and applicable legal obligations. When information is no longer required, we take reasonable steps to securely delete, anonymise, or otherwise dispose of it.
We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These safeguards may include appropriate access controls, authentication measures, encryption, secure data transmission, system monitoring, employee and contractor access restrictions, and vendor security requirements.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Depending on where you live and the privacy laws applicable to you, you may have rights regarding your personal information, including the right to request access, request correction of inaccurate information, request deletion of certain information, request restriction of processing, object to certain processing, withdraw consent where processing relies on consent, request portability of certain information, opt out of certain marketing communications, and lodge a complaint with an applicable data-protection authority.
Some rights may be subject to legal exceptions. To exercise your privacy rights, contact us at privacy@karebenefits.com. We may need to verify your identity before processing certain requests.
Where permitted, KareBenefits may send you information about relevant healthcare, wellness, benefits, services, or platform updates. You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Opting out of marketing communications will not prevent us from sending necessary communications relating to an active enquiry, consultation, booking, or service request.
KareBenefits may contain links to hospitals, clinics, wellness centres, healthcare providers, and other third-party websites or services. These third parties may have their own privacy policies and data-processing practices.
KareBenefits is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information directly to them.
Healthcare professionals, hospitals, clinics, wellness centres, and other providers available through KareBenefits may operate independently from KareBenefits. When a provider receives your information and processes it for its own purposes, including providing healthcare or wellness services, that provider may act as an independent controller or equivalent responsible party under applicable privacy laws.
Their handling of your information may therefore also be governed by their own privacy policies and applicable healthcare regulations.
KareBenefits is not intended for children to independently submit personal or medical information unless permitted under applicable law. Where healthcare services are requested for a child, information should generally be provided by a parent, legal guardian, or other person legally authorised to act on the child's behalf.
We may take additional steps where required by applicable law to verify appropriate consent or authority.
If you provide personal or health information about another person, such as a family member, you confirm that you have the appropriate authority or permission to provide that information where required by law.
KareBenefits may use technology to help organise enquiries, recommend relevant content, or identify potentially suitable categories or providers. Unless otherwise disclosed, we do not rely solely on automated decision-making to make medical diagnoses or treatment decisions.
Clinical decisions should be made by appropriately qualified healthcare professionals.
We may update this Privacy Policy periodically to reflect changes to our services, technologies, legal requirements, or privacy practices. When changes are made, we will update the "Last Updated" date at the top of this page. Material changes may be communicated through the website or other appropriate channels where required.
If you have questions about this Privacy Policy, how we process your information, or wish to exercise your privacy rights, please contact us via www.karebenefits.com.
If applicable, you may also have the right to contact or lodge a complaint with the relevant data-protection authority in your jurisdiction.
Important Notice: KareBenefits helps users discover and connect with independent healthcare and wellness providers. KareBenefits does not replace professional medical advice, diagnosis, or treatment. Medical decisions should always be made in consultation with an appropriately qualified healthcare professional.
